1. Overview

We want you to be satisfied with your purchase. If you are eligible for a return and the return is approved, we will issue a refund to your original payment method in accordance with the rules below.

2. Return window & eligibility

• Items must be returned within 3 calendar days from the date of delivery/purchase to be eligible for a refund.
• To be eligible, the item must be unused, in the same condition as received, and in the original packaging (where applicable).
• You must provide the original receipt or proof of purchase.
• Certain items (for example: sealed consumables once opened, personalized or perishable goods) may not be eligible for return — check the product description for exclusions.

3. How to request a return / refund

1. Contact our customer support within the return window via email or phone (contact details below) with your order number and reason for return.
2. Follow the return authorisation instructions provided by our team. Do not send items back without prior approval.
3. Pack the item securely and ship using the recommended method. Keep your shipment tracking information until the refund is complete.

Tip: Returns sent without a return authorisation may be refused or delayed.

4. Shipping & return costs

• Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged/incorrect item).
• Shipping charges paid at the time of purchase are non‑refundable.
• If a refund is approved, the cost of return shipping (if charged by us) may be deducted from the refund amount.

5. Refund timing & method

• Refunds will be issued to the original payment method (credit/debit card, netbanking, wallet, etc.).
• Once we initiate the refund, the amount should appear in your account within 3–5 working days, depending on your bank/card issuer's processing time.
• For cash-on-delivery refunds, we may offer a bank transfer or store credit — our support team will confirm the available options.

6. Partial refunds & deductions

Partial refunds may be issued in cases where:

• The item is returned in a used or damaged condition beyond normal inspection.
• Only part of the order is being returned.
• Return shipping costs or restocking fees apply.

7. Cancellations

• Orders can be cancelled before they are shipped. Contact support immediately if you wish to cancel an order.
• If the order has already been shipped, it must be returned following the returns process above.

8. Non‑refundable items

Unless explicitly stated, the following are typically non‑refundable:

• Opened or used personal care or consumable items
• Custom-made or personalised items
• Gift cards and downloadable digital products (unless defective)

9. Contact & support

To request a return, refund, or cancellation, contact our customer support:

Please include your order number and a brief reason for return to help us process your request faster.

10. Additional terms

• We reserve the right to update or change this policy at any time. The version posted on our website is the authoritative version.
• If you believe a refund or return was handled incorrectly, please contact support and include relevant documentation (order number, photos of the product, tracking info).